Spares & After Sales Service
A BANK OF SPARES SECOND TO NONE
To ensure you never have to wait long for spares, we maintain a genuine OEM parts spare inventory of US$10 million at our Assembly & Distribution Center in Thailand. To back up this huge supply of spares, we have a direct link to the Ford Thailand Distribution Warehouse and multiple other OEM parts, ensuring that we have all the spares you could possibly need, and then some.
In combination with our international client call center linked to computerized order processing and overnight spare shipping for repairs, service and warranty claims, we have your vehicles covered.
- 10,000m2 of warehouse space
- 26,000 binning locations and 19,000 parts line
- 6.1:1 stock turn and +90% first pick
- Tailor-made parts shipment consolidation and packing requirements
- Scheduled parts inventory and warehouse competency training
TECHNICIANS WHO GET IT RIGHT
RMA offers both online and onsite technical support through a dedicated call center and website inquiry service. The RMAA Technical Service reaches a global network of dealers to bring timely solutions to our customers.
Our partnerships with OEMs globally and the fact that our modifications are OEM approved, means that vehicle warranties are maintained.
We train our technicians on every OEM brand that we work with to ensure their work is of consistently high quality. Depending on requirements, technicians are also trained in the automotive fleet and the heavy industrial vehicle sector.
Training
TRAINED AND TESTED TECHNICIANS
Our technicians are at the heart of our service offering. At the RMA Academy, we equip our technicians with specialist training – keeping them always up to date on latest diagnostics and equipment knowledge.
The RMA Academy is ISO-certified and once the technicians have completed their training successfully, they receive OEM-accredited certification. RMA Academy is expertly equipped and based at our Assembly & Distribution Center in Laem Chabang, Thailand.